I’ve successfully connected my Dropbox/Google Drive/One Drive account to Koofr, but I'm getting an error and I can't see the file list from connected cloud service on Koofr. Why?

If you've connected your Dropbox/Google Drive/One Drive account to Koofr successfully but get a “File list for this place is currently being updated. This may take a while in case of first access or large changes since the last check.” error and can't see the file list from a connected cloud on Koofr, it means that the process of retrieving the file list from Dropbox/Google Drive/One Drive hasn't completed for your device yet.

If your Dropbox/Google Drive/One Drive account contains many files and folders, it may take some time for Dropbox/Google Drive/One Drive to transmit the entire file list.

Please make sure that files and folders on your connected cloud service do not contain names longer than allowed on our system. Longer names can cause the file list to fail. The maximum file name length is 255 characters and the total path cannot exceed 1023 characters.

Note: If your file names in connected accounts contain emojis or special characters, they count as more than one character.