I am using the latest Koofr iOS app and iOS, but my background auto-upload is not working. What should I do?
Please ensure that you are using the latest version of the Koofr iOS app, that your device is running iOS 26.4 or later, and that Low Power Mode is turned off.
If your photos and videos still do not upload in the background (the app should remain open in the background and not be fully closed), please check your Background App Refresh settings on your iOS device. Go to Settings, select General, find Background App Refresh, turn the feature off, restart your device, and then turn it back on.
Also make sure your device is connected to a stable Wi-Fi network, or that mobile data is enabled and working properly.